Privacy Policy

Last updated: 08/07/2026 (8th July 2026)

Welcome to Burthurmarr.

This Privacy Policy explains how Burthurmarr collects, uses, stores, and protects your personal information when you visit our website, purchase artwork or products, contact us, subscribe to updates, or otherwise interact with us.

Our website is located at Burthurmarr.com.

In this Privacy Policy, “we”, “us” and “our” refer to Burthurmarr. “You” and “your” refer to any person who visits our website, makes a purchase, contacts us, or uses our services.

By using our website, you agree to the collection and handling of your personal information in accordance with this Privacy Policy.

1. Australian Privacy Law

We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

If Burthurmarr is not legally required to comply with the Privacy Act because of its size or business structure, we still aim to handle personal information responsibly, respectfully, and transparently.

Nothing in this Privacy Policy limits any rights you may have under Australian law.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us.

We may collect the following types of personal information:

  • name;

  • email address;

  • phone number;

  • billing address;

  • shipping address;

  • order details;

  • payment-related information;

  • enquiry details;

  • messages or correspondence you send to us;

  • account login details, if accounts are enabled;

  • newsletter or mailing list preferences;

  • review, comment, or feedback information;

  • social media profile details, if you interact with us through social media;

  • IP address;

  • device information;

  • browser type;

  • website usage data;

  • cookie identifiers;

  • location information, where available through website analytics or your device settings.

We only collect personal information that is reasonably necessary for our business activities, website operation, customer service, and legal obligations.

3. Sensitive Information

We generally do not ask you to provide sensitive information.

Sensitive information may include information about your racial or ethnic origin, health, religious beliefs, political opinions, cultural identity, or membership of an association.

However, in some circumstances, you may choose to provide information that could be sensitive, for example if you discuss cultural matters, community connections, accessibility needs, health-related delivery issues, or other personal circumstances.

Where sensitive information is provided, we will handle it with extra care and only use it for the purpose for which it was provided, unless you consent to another use or we are required or authorised by law.

4. How We Collect Personal Information

We may collect personal information when you:

  • visit or browse our website;

  • place an order;

  • create an account;

  • contact us by email, phone, contact form, or social media;

  • subscribe to our mailing list;

  • enter a promotion, giveaway, or competition;

  • leave a review, comment, or testimonial;

  • request a commission or custom artwork;

  • interact with our social media pages;

  • use payment or checkout features;

  • accept cookies or use website features that collect analytics data.

We may also collect information automatically through cookies, analytics tools, server logs, ecommerce tools, payment systems, and other technologies used on our website.

5. How We Use Personal Information

We may use your personal information to:

  • operate and maintain our website;

  • process and fulfil orders;

  • process payments;

  • arrange shipping and delivery;

  • communicate with you about your order;

  • respond to enquiries, requests, complaints, or feedback;

  • provide customer service;

  • manage returns, refunds, repairs, or exchanges;

  • prepare and manage commissions or custom artwork;

  • send newsletters or marketing emails, where you have subscribed or where permitted by law;

  • personalise your website experience;

  • improve our website, products, services, and customer experience;

  • prevent fraud, misuse, or unauthorised transactions;

  • maintain website security;

  • comply with legal, tax, accounting, record-keeping, and regulatory obligations;

  • enforce our Terms and Conditions;

  • protect our rights, artwork, intellectual property, and cultural content.

We will not sell your personal information.

6. Email Marketing

If you subscribe to our mailing list or agree to receive marketing communications, we may send you emails about:

  • new artworks;

  • product releases;

  • exhibitions or events;

  • promotions or offers;

  • artist updates;

  • website or business news.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly at [insert contact email].

We will not send you direct marketing communications where you have opted out, unless permitted by law.

7. Payment Information

Payments made through our website may be processed by third-party payment providers.

We do not usually store full credit card details on our website. Payment information is generally handled directly by the relevant payment provider.

The payment provider may collect and process your payment details, billing information, fraud prevention information, and transaction data in accordance with its own privacy policy and terms.

We may receive limited payment-related information, such as:

  • transaction confirmation;

  • payment status;

  • order amount;

  • billing details;

  • partial card information, such as the last four digits;

  • fraud screening results.

You should review the privacy policy of the payment provider used at checkout.

8. Website Hosting and Third-Party Service Providers

Our website may be built, hosted, maintained, or supported using third-party services, including Hostinger.

We may also use third-party providers for:

  • website hosting;

  • ecommerce functionality;

  • domain services;

  • email hosting;

  • payment processing;

  • shipping and delivery;

  • analytics;

  • marketing emails;

  • security;

  • spam prevention;

  • customer support;

  • social media integrations;

  • embedded videos or media;

  • website forms;

  • backups and data storage.

These providers may access, store, or process personal information only as needed to provide their services to us.

Where possible, we choose reputable providers and take reasonable steps to ensure personal information is handled securely.

However, third-party providers are responsible for their own privacy practices, security systems, and terms of service.

9. Cookies and Analytics

Our website may use cookies, pixels, tags, log files, and similar technologies.

Cookies are small text files placed on your device when you visit a website.

We may use cookies to:

  • make the website function properly;

  • remember your preferences;

  • manage shopping cart and checkout functions;

  • improve website performance;

  • understand how visitors use our website;

  • measure traffic and engagement;

  • support security and fraud prevention;

  • deliver or measure marketing, where applicable.

Some cookies are necessary for the website to work. Other cookies may be optional, such as analytics or marketing cookies.

Third-party services, including Hostinger tools, analytics providers, payment processors, embedded media, and social media plugins, may also use cookies or similar technologies.

You can manage or disable cookies through your browser settings. If you disable cookies, some parts of the website may not work properly.

10. Disclosure of Personal Information

We may disclose personal information to:

  • website hosting providers, including Hostinger;

  • ecommerce and website platform providers;

  • payment processors;

  • banks and financial institutions;

  • shipping companies, couriers, and postal providers;

  • email marketing providers;

  • analytics providers;

  • IT support providers;

  • cloud storage and backup providers;

  • professional advisers, such as accountants, lawyers, or insurers;

  • government agencies, regulators, courts, or law enforcement where required or authorised by law;

  • dispute resolution bodies;

  • fraud prevention or cybersecurity providers;

  • business purchasers or successors if the business is sold, transferred, or restructured.

We will only disclose personal information where reasonably necessary for our business activities, where you have consented, or where required or permitted by law.

11. Overseas Disclosure

Some third-party service providers may store or process information outside Australia.

This may include website hosting providers, payment processors, email providers, analytics providers, cloud storage providers, and other digital service providers.

Countries where information may be stored or accessed can depend on the provider’s systems and server locations.

By using our website, you acknowledge that your personal information may be processed or stored outside Australia by our service providers.

Where required by Australian privacy law, we will take reasonable steps to ensure overseas recipients handle personal information in a way that is consistent with the Australian Privacy Principles, unless an exception applies.

12. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

  • password protection;

  • website security tools;

  • SSL encryption where available;

  • access restrictions;

  • secure payment processing;

  • spam and fraud prevention tools;

  • regular website updates;

  • using reputable third-party providers;

  • limiting access to personal information where possible.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

You are responsible for keeping any account login details confidential.

13. Data Retention

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include keeping information to:

  • fulfil orders;

  • manage customer enquiries;

  • comply with tax, accounting, and legal obligations;

  • resolve disputes;

  • prevent fraud;

  • maintain business records;

  • enforce our Terms and Conditions.

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or authorised by law to keep it.

14. Accessing and Correcting Your Personal Information

You may request access to the personal information we hold about you.

You may also ask us to correct personal information if it is inaccurate, incomplete, out of date, irrelevant, or misleading.

To make a request, contact us at Burthurmarr@yahoo.com.au

We may need to verify your identity before responding.

We will respond within a reasonable time. In some circumstances, we may refuse access or correction where permitted by law, but if we do, we will explain why where reasonable.

15. Complaints

If you believe we have breached this Privacy Policy or mishandled your personal information, please contact us first so we can try to resolve the issue.

Contact us at:

Email: Burthurmarr@yahoo.com.au

Please include your name, contact details, and details of your concern.

We will aim to respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner, also known as the OAIC.

Website: oaic.gov.au

16. Children’s Privacy

Our website is not directed at children under 13 years of age.

We do not knowingly collect personal information from children under 13 without consent from a parent or guardian.

If you believe a child has provided us with personal information without appropriate consent, please contact us and we will take reasonable steps to delete the information.

17. Third-Party Websites and Social Media

Our website may contain links to third-party websites, social media pages, embedded content, or external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or platforms.

When you access third-party websites or social media platforms, their own privacy policies and terms apply.

18. User Reviews, Comments and Public Content

If you post a review, comment, testimonial, or other public content on our website or social media pages, that content may be visible to others.

Please do not include personal information in public comments unless you are comfortable with it being publicly available.

We may use reviews, comments, or testimonials for promotional purposes, but we will take reasonable care when doing so.

19. Indigenous Cultural Information

Burthurmarr respects the importance of Indigenous Cultural and Intellectual Property, cultural knowledge, stories, language, Country, family, community, and cultural protocols.

If you provide information relating to cultural identity, community, family, Country, stories, cultural knowledge, or other cultural matters, we will handle that information respectfully and only use it for the purpose for which it was provided, unless you consent to another use or we are required or authorised by law.

We will not knowingly disclose sensitive cultural information publicly without appropriate permission.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page with the revised “Last updated” date.

By continuing to use our website after changes are published, you accept the updated Privacy Policy.

21. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or how your personal information is handled, please contact us:

Burthurmarr
Website: Burthurmarr.com
Email: Burthurmarr@yahoo.com.au
Business location: Adelaide, Australia